Shipping Policy

STANDARD SHIPPING

Due to shipping carriers, delays in shipping can occur that are out of our control, we appreciate your patience!

SHIPPING TIME

Orders placed via standard shipping will leave our warehouse within 2-3 business days.(Our warehouses are located in California and New Jersey, USA)Standard Shipping Once your package leaves our warehouse, your order will arrive within 5-9 business days.

The above time frame is only applied for orders to the US with standard shipping method.
The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders (heavy shipping product) may require a longer ship-out and/or delivery time frame.
Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.

International orders:：10-20 business days
International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologise for any inconvenience due to delivery delays resulting from this.

ORDER STATUS

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier tracking service.
If you have any questions or concerns about shipping, please contact our customer service team at [email protected].
We are not responsible for any lost or stolen packages. If you are unable to track your package using the tracking number we provide, please contact our customer service team at [email protected].

INCORRECT ADDRESS OR PACKAGE CANNOT BE DELIVERED

If a package is returned to us with an incorrect or incomplete address, is marked "Unclaimed" or "Returned to Sender", or is deemed undeliverable by the carrier for any reason, we will contact you via email connect.
If an incorrect address is provided, the customer is responsible for any RTS (Return to Sender) charges.

Once we receive the returned package from the carrier, we can reship the package or refund the subtotal amount of your order minus the RTS (Return to Sender) fee.
If you choose to reship your package, you will be required to pay RTS (Return to Sender Charge) and shipping charges.
If you choose a refund, your order will not be shipped until the package is returned to our facility.

NOTE: Once we process a refund, it may take 3-5 business days for your bank to process the refund and post it back to your account.
To ensure this doesn't happen, please make sure you provide the correct address during checkout. We are not responsible if your order is shipped to the wrong address or returned to us due to an incorrect address.